How quickly will my item be shipped? Which shipping methods do you use?
Please look at each items description, during busy periods (October - December) items can take 3-4 weeks to make. As a general rule I have given a dispatch time of 1-3 working days. If you need a particularly speedy delivery then please contact me directly and I will confirm whether or not this is possible.
I use Royal Mail First Class postage within the UK if postage is paid for, and Standard International Delivery for orders outside the UK. Please note that I do NOT use tracked shipping UNLESS REQUESTED, as it is a more expensive shipping option that not every customer would like.
Are my items dishwasher safe?
We would not recommend using the dishwasher for items including Gold Lustre, in general we would always recommend hand washing for handmade items, however all of my work is fired to extremely high temperatures and can technically withstand a dishwasher. If you have any doubts or concerns or predict extremely frequent washing or use particularly harsh detergents then hand washing may be a kinder option.
Can I use my item in the microwave?
Items including Gold Lustre are NOT microwave safe. Again, all my items have been fired to stoneware temperatures but this does not automatically make them safe in a microwave and therefore the decision to do so would not be based on a recommendation from myself.
How long will a custom order take to make?
This depends entirely on your request, the size of the item, and the number you would like. I will always give as accurate an estimate as possible and will try to send your item out to you as quickly as possible. Please bear in mind that ceramics don't like to be rushed(!) and I would always rather give you an item of the highest quality than one that has been rushed to meet a deadline.
Gift wrapping and packaging
All items are automatically gift wrapped, I always take time and care with the wrapping of all of my packages, however if you would like to add a note for a birthday or special occasion please let me know and I will ensure the parcel is extra pretty!
What is the process if I decide to return an item?
If you decide to return an item because you have changed your mind (within 14 days of receiving the item) I will refund the full purchase price of the item as soon as it is returned to me safely and undamaged. You will need to pay for the return postage and unfortunately I will not be able to refund the initial shipping costs. If you are returning an item from outside the UK please mark the item RETURNING MERCHANDISE FOR REFUND on your customs form. This is to ensure no customs charges are made, as I would have to deduct these from your refund. Please contact me first before returning an item to confirm the return process!
What if my item has been damaged during delivery or is delayed/lost?
Damage: this is thankfully quite rare but if your item arrives and is broken or damaged please immediately take a picture of the item and packaging in order for me to be able to make a claim for the damage. I do my absolute best to ensure items are wrapped carefully, with bio degradable packing peanuts and firm cardboard boxes and will always replace any damaged items.
Delay: on some occasions delivery takes longer than expected and I ask that you are patient enough to give an item one month before considering it lost. I obviously have no control over postal services and when items have to transfer between different postal services and go through customs unexpected delays can occur.
Please contact me directly for any enquiries into wholesale purchasing for any of the items in my shop.